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High Commissions for Online Ordering are Hurting Small Businesses

“Please, please, please: Delete your delivery apps,” chef Ashish Alfred, who owns three restaurants in Bethesda and Baltimore, Md., begged his followers on Instagram. “Every time you call Uber Eats or Postmates or whoever it is, they are hitting the restaurants that are already hurting for 30 percent. These are multimillion, sometimes billion-dollar companies that don’t need that extra money that could really be helping us out right now.”

As the restaurant industry weathers the coronavirus crisis, diners have been encouraged to support businesses by ordering food for delivery. It’s a rallying cry that’s been taken up by delivery apps like San Francisco–based companies Postmates, Doordash, and UberEats, all of which are actively presenting themselves as the solution for restaurants that are struggling to survive. But according to the Golden Gate Restaurant Association (GGRA), a lobbying group that represents local restaurants, when they approached these Bay Area tech companies to ask if they’d give their hometown restaurants a break, the answer was a resounding “no.”

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